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Terms of Supply

 

FUEL SUPPLIER’S TERMS: SALE OF FUEL


1. THESE TERMS


1.1 What these terms cover. These terms apply to the supply of heating oil and/or red diesel (“Fuel”) to you by us and govern our dealings with you.


1.2 When These Terms Apply. These terms apply to supply of Fuel where your order is made through the Website.


1.3 To whom do these Terms Apply. These terms apply to consumers and business customers. A consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. If you are not a consumer then you are a business customer. Schedule 2 applies to business customers only. Unless otherwise specified, the remainder of these terms apply to both consumers and business customers.


1.4 Why you should read them. Please read these terms carefully before you submit your order for Fuel. These terms tell you who we are, how we will provide the Fuel to you, how you and we may change or end the contract, what to do if there is a problem and other important information. YOUR ATTENTION IS DRAWN IN PARTICULAR TO SECTION 12 “OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU”.


1.5 When these terms come into force. These terms come into force on 4 July 2019.


1.6 Definition of certain words used in these terms: In these terms references to:


1.6.1 Boilerjuice means our agent, BoilerJuice Limited, a company registered in England and Wales under company number 5345637, with its registered address at Unit 1 Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY. Our registered VAT number is 115 1571 46;


1.6.2 “Order Confirmation” the email sent to you by Boilerjuice on our behalf to confirm and accept your order;


1.6.3 "Tank Account” Your account with Boilerjuice into which refunds and amounts to be used towards your order may be credited; and


1.6.4 “Website” means www.boilerjuice.com.


1.7 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


2. INFORMATION ABOUT US


2.1 Who we are. Information about us including our name and business details can be found in the Order Confirmation.


2.2 How to contact us. Boilerjuice will handle all queries regarding your order on our behalf and can be contacted using the information at section 3.2. If you need to contact us directly for any other reason, then please use the contact details provided in the Order Confirmation.


3. INFORMATION ABOUT BOILERJUICE AND CONTACT INFORMATION


3.1 Boilerjuice is our agent. Boilerjuice owns and operates the Website. Boilerjuice acts as our agent in administering the ordering process for Fuel on our behalf. Boilerjuice will take payment for the Fuel and transmit the details to us and, on behalf of us, send you the Order Confirmation. Boilerjuice will also provide any refund to you on our behalf. Boilerjuice is not the seller of the Fuel.


3.2 How to contact Boilerjuice. You can contact Boilerjuice’s customer service team at customer.services@boilerjuice.com or BoilerJuice Limited, Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY.


4. OUR CONTRACT WITH YOU


4.1 How we will accept your order. Our acceptance of your order will take place when you receive the Order Confirmation, at which point a contract will come into existence between you and us.


4.2 If we cannot accept your order. If we are unable to accept your order, we (via Boilerjuice) will inform you of this and you will not be charged for the Fuel. This might be because the Fuel is out of stock or we do not have the volume you require, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Fuel or because we are unable to meet a delivery deadline you have specified.


4.3 Your order number. Your order number will be provided in the Order Confirmation. It will help if you can provide the order number whenever you contact us or Boilerjuice about your order.


5. THE FUEL AND FUEL VOLUME


5.1 Fuel description. The description of the Fuel shall be as set out on the Website.


5.2 Fuel volume. Although we will make every effort to deliver the volume of Fuel ordered, it is possible that we may deliver less than the volume ordered. Where the volume of the Fuel delivered is less than that ordered, you may apply the amount to be refunded to your Tank Account (if you have one) or obtain a refund via your original payment method (unless your payment card has expired or has been cancelled, in which case we will contact you to arrange a refund).


5.3 A charge may apply if you order Fuel in excess of your tank’s capacity.


5.3.1 If the volume of Fuel ordered is in excess of your tank’s capacity, we may apply an under-delivery charge (at the rate specified on the Website at the time of ordering) to reflect the amount of the Fuel we were not able to deliver. We will refund the appropriate proportion of the charges paid back to you, provided that we may amend the price per litre payable by you in respect of the Fuel delivered to reflect the appropriate price band for the volume of Fuel actually delivered.


5.3.2 If we are unable to deliver any Fuel because your tank has no capacity or you fail to comply with the delivery requirements at section 6.4 or if the Supplier is not satisfied that delivery can be made safely, we may apply an aborted delivery charge (at the rate specified on the Website at the time of ordering). We will refund any charges paid for the Fuel ordered after deducting any aborted delivery charge.


6. PROVIDING THE FUEL


6.1 Delivery costs. The costs of delivery will be as displayed to you on the Website.


6.2 When we will provide the Fuel. During the order process you will be informed of when we will provide the Fuel to you. The Fuel will delivered to you as soon as reasonably possible.


6.3 We are not responsible for delays outside our control. If our supply of the Fuel is delayed by an event outside our control then we (via Boilerjuice) will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that you are contacted then we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us (via Boilerjuice) to end the contract and receive a refund for any Fuel you have paid for but not received.


6.4 You will ensure that following delivery requirements are adhered to or delivery will be aborted: You must in respect of each delivery of Fuel:


6.4.1 provide information about any special delivery conditions or requirements at the time the order is placed (this would include, without limitation, narrow access, constrained turning of delivery vehicles or a difficult access to or underground tank);


6.4.2 ensure clear instructions are left at your premises for the driver to determine the correct tank for delivery to be made (this is particularly important where there is the possibility of confusion of which tank to fill);


6.4.3 ensure that we will have safe and reasonable access to the delivery location in order that the delivery can be made;


6.4.4 ensure that the relevant tanks/fill pots into which delivery is to be made meet relevant legal requirements and are safe to receive each delivery of the Fuel;


6.4.5 not mount any vehicle used by us for the delivery of the Fuel;


6.4.6 comply with any and all legal requirements in relation to the health and safety risks associated with the Fuel; and


6.4.7 in any event, act sensibly and with all due care and caution in relation to the Fuel, acknowledging that there are health and safety issues inherent in receiving and storing the Fuel, which if handled incorrectly can be dangerous.

If you are unsure as to the obligations referred to above regarding the safe storage and receipt of the Fuel then it is your responsibility to raise these concerns with the health and safety department at your local council who should provide you with the information you require. Please also note the health and safety information printed on your delivery note.


6.5 If you are not at home when the Fuel is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.


6.6 If you do not re-arrange delivery. If you do not re-arrange delivery we (via Boilerjuice) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we (via Boilerjuice) are unable to contact you or re-arrange delivery we may end the contract and section 9.2 will apply.


6.7 When you become responsible for the Fuel. Delivery of the Fuel occurs when the Fuel passes through the hose connection of the storage tank, container, receptacle, vessel or fill line (as the case may be) which you have provided for receiving delivery. Any risk of loss or damage to the Fuel is your responsibility from the time of delivery.


6.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Fuel to you. If so, this will have been stated on the Website. We (via Boilerjuice) will contact you to ask for this information. If you do not give us this information within a reasonable time of them asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and section 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Fuel if this is caused by you not providing the information we need within a reasonable time of us (via Boilerjuice) asking for it.


6.9 Reasons we may suspend the supply of Fuel to you. We may have to suspend the supply of Fuel if necessary to do so due to changes in relevant laws and regulatory requirements.


6.10 Your rights if we suspend the supply of Fuel. You will be contacted in advance if we will be suspending supply of the Fuel, unless the problem is urgent or an emergency. If we have to suspend the supply of the Fuel, you do not have to pay for the Fuel while supply is suspended. You may contact us (via Boilerjuice) to end the contract for the Fuel if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 week and we will refund any sums you have paid in advance for the Fuel in respect of the period after you end the contract.


6.11 We may also suspend supply of the Fuel if you do not pay. If you do not pay for the Fuel when you are supposed to (see section 11.4) and you still do not make payment within 3 days of us (via Boilerjuice) reminding you that payment is due, we may suspend supply of the Fuel until you have paid us the outstanding amounts. You will be contacted if we are suspending supply of the Fuel. We will not charge you for Fuel during the period for which supply is suspended. As well as suspending the supply of the Fuel we can also charge you interest on your overdue payments (see section 11.5).


7. YOUR RIGHTS TO END THE CONTRACT


7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.


7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any Fuel which have not been provided and you may also be entitled to compensation. The reasons are:


7.2.1 we (via Boilerjuice) have told you about an upcoming change to the Fuel or these terms which you do not agree to;


7.2.2 we (via Boilerjuice) have told you about an error in the price or description of the Fuel you have ordered and you do not wish to proceed;


7.2.3 there is a risk that supply of the Fuel may be significantly delayed because of events outside our control;


7.2.4 we have suspended supply of the Fuel for legal reasons, or notify you (via Boilerjuice) we are going to suspend them for legal reasons, in each case for a period of more than 1 week; or


7.2.5 you have a legal right to end the contract because of something we have done wrong.

 

7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days after the day you (or someone you nominate) receives the products and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.


7.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of the Fuel after delivery (see section 6.7) as it will become mixed inseparably with other Fuel in your tank.


8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)


8.1 Tell us you want to end the contract. To end the contract, please let us (via Boilerjuice) know by doing one of the following:


8.1.1 Email. Contacting Boilerjuice at customer.services@boilerjuice.com, you can print off and complete the form at Schedule 1 but you are not obliged to do so. Please provide your name, home address, details of the order and, where available, your phone number and email address.


8.1.2 Online. Using the method indicated on the Contact Us page of the Website.


8.2 How we will refund you. If you cancel your order before delivery or you are otherwise entitled to a refund, we will repay the amount to be refunded to Boilerjuice (including delivery costs) for payment to you. Boilerjuice will apply the amount to be refunded to your Tank Account (if you have one) or refund the amount due via your original payment method (unless your payment card has expired or has been cancelled, in which case we will contact you to arrange a refund). We may make deductions from the price, as described in these terms.


8.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind before delivery then your refund will be made within 14 days of your telling us you have changed your mind.


9. OUR RIGHTS TO END THE CONTRACT


9.1 We may end the contract if you break it. We may end the contract for Fuel at any time by writing to you if:


9.1.1 you do not make any payment to us when it is due and you still do not make payment within 5 days of us (via Boilerjuice) reminding you that payment is due;


9.1.2 you do not, within a reasonable time of us asking for it, provide us (via Boilerjuice) with information that is necessary for us to provide the Fuel;


9.1.3 you do not, within a reasonable time, allow us to deliver the Fuel to you; or


9.1.4 you do not, within a reasonable time, allow us access to your premises to supply the Fuel.


9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in section 9.1 we will refund any money you have paid in advance for Fuel we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


10. IF THERE IS A PROBLEM WITH THE FUEL


10.1 How to tell us about problems. If you have any questions or complaints about the Fuel, please contact us (via Boilerjuice at customer.services@boilerjuice.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.


10.2 Summary of your legal rights. We are under a legal duty to supply Fuel that is in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Fuel. Nothing in these terms will affect your legal rights.

 

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also section 7.3.


11. PRICE AND PAYMENT


11.1 Where to find the price for the Fuel. The price of the Fuel (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the Fuel advised to you is correct. However please see section 11.3 for what happens if we discover an error in the price of the Fuel you order and section 5.3 for what happens if the volume of Fuel ordered is in excess of your tank’s capacity.


11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Fuel, we will adjust the rate of VAT that you pay, unless you have already paid for the Fuel in full before the change in the rate of VAT takes effect.


11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Fuel may be incorrectly priced. We will normally check prices before accepting your order so that, where the Fuel’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Fuel’s correct price at your order date is higher than the price stated to you, we (via Boilerjuice) will contact you for your instructions before we accept your order.


11.4 When you must pay and how you must pay. We accept payment with the payment methods stated on the Website. You must pay for the Fuel before we dispatch it. We will not charge you until we dispatch the Fuel to you.


11.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.


12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU


12.1 Schedule 2 applies if you are not a consumer. This section 12 applies to consumers only. Schedule 2 applies if you are not a consumer.


12.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.


12.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fuel as summarised at section 10.2 and for defective Fuel under the Consumer Protection Act 1987.


12.4 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.


13. HOW WE MAY USE YOUR PERSONAL INFORMATION


13.1 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


13.2 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, https://www.boilerjuice.com/privacy/


14. OTHER IMPORTANT TERMS


14.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.


14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.


14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.


14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fuel in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Fuel in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Fuel in either the Northern Irish or the English courts.

 


SCHEDULE 1


Cancellation Form


(Complete and return this form only if you wish to withdraw from the contract)

To BoilerJuice Limited, Unit 1 Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY
Tel; 0800 151 3135
E-mail; customer.services@boilerjuice.com

I/We [*] hereby give notice that I/We [*] wish to cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

 

Address of consumer(s),

 

 

Signature of consumer(s) (only if this form is notified on paper),


Date


[*] Delete as appropriate
© Crown copyright 2013.

 

 

SCHEDULE 2


Business Customers Only Terms

 

1. WARRANTIES


1.1 We warrant that the Fuel are free from material defect at the time of delivery and we give no other warranty in respect of the Fuel and all warranties, conditions and other terms implied by statute or common law (save for the condition implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.


1.2 If the relevant Fuel do not conform with the warranty in section 1.1 of this Schedule 2, we will replace such Fuel or issue a credit note or refund to you the charges paid for the Fuel, provided that you must give us (via BoilerJuice): (i) written notice of any alleged breach of warranty within one week of the time when you discover or ought to have discovered such breach; and (ii) a reasonable opportunity, after receiving the notice, to examine the relevant Fuel.


1.3 The warranties in section 1.1 of this Schedule 2 will not apply to any defect which arises as a result of your (or any third party’s) negligence, failure to follow any instructions as to the storage, use or maintenance of the Fuel or to comply with such degree of skill and care as would reasonably be expected from an appropriately skilled and experienced person with expertise in the relevant area, including the handling of and dealing with fuel the same as or similar to the Fuel (“Good Industry Practice”) or if you make any further use of the Fuel after identifying that there is any issue with them, if you alter, modify, mishandle or try to remedy such Fuel without our prior consent or fail to adopt Good Industry Practice in handling and using the Fuel.


1.4 This section of this Schedule 2 shall apply equally to any replacement Fuel we supply to you pursuant to section 1.2 of this Schedule 2.


2. LIMITATION OF LIABILITY


2.1 Subject to sections 2.2 and 2.3:


2.1.1 we shall in no circumstances whatsoever be liable to you, whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the contract;


2.1.2 our total liability to you whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the contract shall be limited to:


2.1.2.1 in relation to any damage to your physical property, a sum equal to 150% (one hundred and fifty per cent) of the charges or £10,000 (whichever is the greater); or


2.1.2.2 in relation to any other claim, a sum equal to 125% (one hundred and twenty-five per cent) of the charges or £5,000 (whichever is the greater).


2.2 Nothing in these terms exclude or limits in any way our liability for:


2.2.1 death or personal injury caused by our negligence;


2.2.2 fraud or fraudulent misrepresentation; or


2.2.3 any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


2.3 Subject to section 2.2, we shall not be liable to you pursuant to section 2.1 to the extent that such liability arises from any failure on your part to observe and perform any of your obligations under the these terms.


3. YOUR LIABILITY TO US


You shall be liable to pay us (on written demand) for, and indemnify us against, all reasonable costs and expenses and/or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit or reputation, damage to property, loss of opportunity to deploy resources elsewhere, and legal costs) which arise in connection with your fraud, negligence or a material breach of the contract.

 


 

 

FUEL SUPPLIER’S TERMS: SALE OF FUEL OVER THE TELEPHONE


1. THESE TERMS


1.1 What these terms cover. These terms apply to the supply of heating oil and/or red diesel (“Fuel”) to you by us and govern our dealings with you.


1.2 When These Terms Apply. These terms apply to supply of Fuel where your order is made over the telephone.


1.3 To whom do these Terms Apply. These terms apply to consumers and business customers. A consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. If you are not a consumer then you are a business customer. Schedule 2 applies to business customers only. Unless otherwise specified, the remainder of these terms apply to both consumers and business customers.


1.4 Why you should read them. Please read these terms carefully. These terms tell you who we are, how we will provide the Fuel to you, how you and we may change or end the contract, what to do if there is a problem and other important information. YOUR ATTENTION IS DRAWN IN PARTICULAR TO SECTION 12 “OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU”.

1.5 When these terms come into force. These terms come into force on 4 July 2019.

1.6 Definition of certain words used in these terms: In these terms references to:

1.6.1 Boilerjuice means our agent, BoilerJuice Limited, a company registered in England and Wales under company number 5345637, with its registered address at Unit 1 Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY. Our registered VAT number is 115 1571 46;

1.6.2 “Order Confirmation” the email sent to you by Boilerjuice on our behalf to confirm and accept your order;

1.6.3 "Tank Account” Your account with Boilerjuice into which refunds and amounts to be used towards your order may be credited; and

1.6.4 “Website” means www.boilerjuice.com used by Boilerjuice to compare prices in connection with your order.

1.7 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


2. INFORMATION ABOUT US


2.1 Who we are. Information about us including our name and business details can be found in the Order Confirmation.


2.2 How to contact us. Boilerjuice will handle all queries regarding your order on our behalf and can be contacted using the information at section 3.2. If you need to contact us directly for any other reason, then please use the contact details provided in the Order Confirmation.


3. INFORMATION ABOUT BOILERJUICE AND CONTACT INFORMATION


3.1 Boilerjuice is our agent. Boilerjuice owns and operates the Website. Boilerjuice acts as our agent in administering the ordering process for Fuel on our behalf. Boilerjuice will take your order and payment for the Fuel and transmit the details to us and, on behalf of us, send you the Order Confirmation. Boilerjuice will also provide any refund to you on our behalf. Boilerjuice is not the seller of the Fuel.


3.2 How to contact Boilerjuice. You can contact Boilerjuice’s customer service team at customer.services@boilerjuice.com or BoilerJuice Limited, Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY.


4. OUR CONTRACT WITH YOU


4.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.


4.2 If we cannot accept your order. If we are unable to accept your order, we (via Boilerjuice) will inform you of this and you will not be charged for the Fuel. This might be because the Fuel is out of stock or we do not have the volume you require, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Fuel or because we are unable to meet a delivery deadline you have specified.


4.3 Your order number. Your order number will be provided in the Order Confirmation. It will help if you can provide the order number whenever you contact us or Boilerjuice about your order.


5. THE FUEL AND FUEL VOLUME


5.1 Fuel description. The Fuel shall be as described to you by Boilerjuice on the telephone.


5.2 Fuel volume. Although we will make every effort to deliver the volume of Fuel ordered, it is possible that we may deliver less than the volume ordered. Where the volume of the Fuel delivered is less than that ordered, you may apply the amount to be refunded to your Tank Account (if you have one) or obtain a refund via your original payment method (unless your payment card has expired or has been cancelled, in which case we will contact you to arrange a refund).


5.3 A charge may apply if you order Fuel in excess of your tank’s capacity.


5.3.1 If the volume of Fuel ordered is in excess of your tank’s capacity, we may apply an under-delivery charge (at the rate told to you by Boilerjuice over the telephone) to reflect the amount of the Fuel we were not able to deliver. We will refund the appropriate proportion of the charges paid back to you, provided that we may amend the price per litre payable by you in respect of the Fuel delivered to reflect the appropriate price band for the volume of Fuel actually delivered.


5.3.2 If we are unable to deliver any Fuel because your tank has no capacity or you fail to comply with the delivery requirements at section 6.4 or if the Supplier is not satisfied that delivery can be made safely, we may apply an aborted delivery charge (at the rate told to you by Boilerjuice over the telephone). We will refund any charges paid for the Fuel ordered after deducting any aborted delivery charge.


6. PROVIDING THE FUEL


6.1 Delivery costs. The costs of delivery will be as told to you by Boilerjuice over the telephone.


6.2 When we will provide the Fuel. During the order process you will be informed of when we will provide the Fuel to you. The Fuel will delivered to you as soon as reasonably possible.


6.3 We are not responsible for delays outside our control. If our supply of the Fuel is delayed by an event outside our control then we (via Boilerjuice) will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that you are contacted then we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us (via Boilerjuice) to end the contract and receive a refund for any Fuel you have paid for but not received.


6.4 You will ensure that following delivery requirements are adhered to or delivery will be aborted: You must in respect of each delivery of Fuel:


6.4.1 provide information about any special delivery conditions or requirements at the time the order is placed (this would include, without limitation, narrow access, constrained turning of delivery vehicles or a difficult access to or underground tank);


6.4.2 ensure clear instructions are left at your premises for the driver to determine the correct tank for delivery to be made (this is particularly important where there is the possibility of confusion of which tank to fill);


6.4.3 ensure that we will have safe and reasonable access to the delivery location in order that the delivery can be made;


6.4.4 ensure that the relevant tanks/fill pots into which delivery is to be made meet relevant legal requirements and are safe to receive each delivery of the Fuel;


6.4.5 not mount any vehicle used by us for the delivery of the Fuel;


6.4.6 comply with any and all legal requirements in relation to the health and safety risks associated with the Fuel; and


6.4.7 in any event, act sensibly and with all due care and caution in relation to the Fuel, acknowledging that there are health and safety issues inherent in receiving and storing the Fuel, which if handled incorrectly can be dangerous.


If you are unsure as to the obligations referred to above regarding the safe storage and receipt of the Fuel then it is your responsibility to raise these concerns with the health and safety department at your local council who should provide you with the information you require. Please also note the health and safety information printed on your delivery note.


6.5 If you are not at home when the Fuel is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.


6.6 If you do not re-arrange delivery. If you do not re-arrange delivery we (via Boilerjuice) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we (via Boilerjuice) are unable to contact you or re-arrange delivery we may end the contract and section 9.2 will apply.


6.7 When you become responsible for the Fuel. Delivery of the Fuel occurs when the Fuel passes through the hose connection of the storage tank, container, receptacle, vessel or fill line (as the case may be) which you have provided for receiving delivery. Any risk of loss or damage to the Fuel is your responsibility from the time of delivery.


6.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Fuel to you. If so, this will be told to you by Boilerjuice over the telephone. We (via Boilerjuice) will contact you to ask for this information. If you do not give us this information within a reasonable time of them asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and section 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Fuel if this is caused by you not providing the information we need within a reasonable time of us (via Boilerjuice) asking for it.


6.9 Reasons we may suspend the supply of Fuel to you. We may have to suspend the supply of Fuel if necessary to do so due to changes in relevant laws and regulatory requirements.


6.10 Your rights if we suspend the supply of Fuel. You will be contacted in advance if we will be suspending supply of the Fuel, unless the problem is urgent or an emergency. If we have to suspend the supply of the Fuel, you do not have to pay for the Fuel while supply is suspended. You may contact us (via Boilerjuice) to end the contract for the Fuel if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 week and we will refund any sums you have paid in advance for the Fuel in respect of the period after you end the contract.


6.11 We may also suspend supply of the Fuel if you do not pay. If you do not pay for the Fuel when you are supposed to (see section 11.4) and you still do not make payment within 3 days of us (via Boilerjuice) reminding you that payment is due, we may suspend supply of the Fuel until you have paid us the outstanding amounts. You will be contacted if we are suspending supply of the Fuel. We will not charge you for Fuel during the period for which supply is suspended. As well as suspending the supply of the Fuel we can also charge you interest on your overdue payments (see section 11.5).


7. YOUR RIGHTS TO END THE CONTRACT


7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.


7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any Fuel which have not been provided and you may also be entitled to compensation. The reasons are:


7.2.1 we (via Boilerjuice) have told you about an upcoming change to the Fuel or these terms which you do not agree to;


7.2.2 we (via Boilerjuice) have told you about an error in the price or description of the Fuel you have ordered and you do not wish to proceed;


7.2.3 there is a risk that supply of the Fuel may be significantly delayed because of events outside our control;


7.2.4 we have suspended supply of the Fuel for legal reasons, or notify you (via Boilerjuice) we are going to suspend them for legal reasons, in each case for a period of more than 1 week; or


7.2.5 you have a legal right to end the contract because of something we have done wrong.


7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought over the telephone you have a legal right to change your mind within 14 days after the day you (or someone you nominate) receives the products and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.


7.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of the Fuel after delivery (see section 6.7) as it will become mixed inseparably with other Fuel in your tank.


8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)


8.1 Tell us you want to end the contract. To end the contract, please let us (via Boilerjuice) know by doing one of the following


8.1.1 Email. Contacting Boilerjuice at customer.services@boilerjuice.com, you can print off and complete the form at Schedule 1 but you are not obliged to do so. Please provide your name, home address, details of the order and, where available, your phone number and email address.


8.1.2 Online. Using the method indicated on the Contact Us page of the Website.


8.2 How we will refund you. If you cancel your order before delivery or you are otherwise entitled to a refund, we will repay the amount to be refunded to Boilerjuice (including delivery costs) for payment to you. Boilerjuice will apply the amount to be refunded to your Tank Account (if you have one) or refund the amount due via your original payment method (unless your payment card has expired or has been cancelled, in which case we will contact you to arrange a refund). We may make deductions from the price, as described in these terms.


8.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind before delivery then your refund will be made within 14 days of your telling us you have changed your mind.


9. OUR RIGHTS TO END THE CONTRACT


9.1 We may end the contract if you break it. We may end the contract for Fuel at any time by writing to you if:


9.1.1 you do not make any payment to us when it is due and you still do not make payment within 5 days of us (via Boilerjuice) reminding you that payment is due;


9.1.2 you do not, within a reasonable time of us asking for it, provide us (via Boilerjuice) with information that is necessary for us to provide the Fuel;


9.1.3 you do not, within a reasonable time, allow us to deliver the Fuel to you; or


9.1.4 you do not, within a reasonable time, allow us access to your premises to supply the Fuel.


9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in section 9.1 we will refund any money you have paid in advance for Fuel we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


10. IF THERE IS A PROBLEM WITH THE FUEL


10.1 How to tell us about problems. If you have any questions or complaints about the Fuel, please contact us (via Boilerjuice at customer.services@boilerjuice.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.


10.2 Summary of your legal rights. We are under a legal duty to supply Fuel that is in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Fuel. Nothing in these terms will affect your legal rights.
Summary of your key legal rights

 

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also section 7.3.

 
11. PRICE AND PAYMENT


11.1 Where to find the price for the Fuel. The price of the Fuel (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the Fuel advised to you is correct. However please see section 11.3 for what happens if we discover an error in the price of the Fuel you order and section 5.3 for what happens if the volume of Fuel ordered is in excess of your tank’s capacity.


11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Fuel, we will adjust the rate of VAT that you pay, unless you have already paid for the Fuel in full before the change in the rate of VAT takes effect.


11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Fuel may be incorrectly priced. We will normally check prices before accepting your order so that, where the Fuel’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Fuel’s correct price at your order date is higher than the price stated to you, we (via Boilerjuice) will contact you for your instructions before we accept your order.


11.4 When you must pay and how you must pay. We accept payment with the payment methods told to you by Boilerjuice over the telephone. You must pay for the Fuel before we dispatch it. We will not charge you until we dispatch the Fuel to you.


11.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.


12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU


12.1 Schedule 2 applies if you are not a consumer. This section 12 applies to consumers only. Schedule 2 applies if you are not a consumer.


12.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.


12.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fuel as summarised at section 10.2 and for defective Fuel under the Consumer Protection Act 1987.


12.4 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.


13. HOW WE MAY USE YOUR PERSONAL INFORMATION


13.1 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


13.2 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, https://www.boilerjuice.com/privacy/


14. OTHER IMPORTANT TERMS


14.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.


14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.


14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.


14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fuel in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Fuel in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Fuel in either the Northern Irish or the English courts.

 

SCHEDULE 1


Cancellation Form


(Complete and return this form only if you wish to withdraw from the contract)

To BoilerJuice Limited, Unit 1 Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY
Tel; 0800 151 3135
E-mail; customer.services@boilerjuice.com

I/We [*] hereby give notice that I/We [*] wish to cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

 

Address of consumer(s),

 

 

Signature of consumer(s) (only if this form is notified on paper),


Date


[*] Delete as appropriate
© Crown copyright 2013.

 

SCHEDULE 2


Business Customers Only Terms

 

1. WARRANTIES


1.1 We warrant that the Fuel are free from material defect at the time of delivery and we give no other warranty in respect of the Fuel and all warranties, conditions and other terms implied by statute or common law (save for the condition implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.


1.2 If the relevant Fuel do not conform with the warranty in section 1.1 of this Schedule 2, we will replace such Fuel or issue a credit note or refund to you the charges paid for the Fuel, provided that you must give us (via BoilerJuice): (i) written notice of any alleged breach of warranty within one week of the time when you discover or ought to have discovered such breach; and (ii) a reasonable opportunity, after receiving the notice, to examine the relevant Fuel.


1.3 The warranties in section 1.1 of this Schedule 2 will not apply to any defect which arises as a result of your (or any third party’s) negligence, failure to follow any instructions as to the storage, use or maintenance of the Fuel or to comply with such degree of skill and care as would reasonably be expected from an appropriately skilled and experienced person with expertise in the relevant area, including the handling of and dealing with fuel the same as or similar to the Fuel (“Good Industry Practice”) or if you make any further use of the Fuel after identifying that there is any issue with them, if you alter, modify, mishandle or try to remedy such Fuel without our prior consent or fail to adopt Good Industry Practice in handling and using the Fuel.


1.4 This section of this Schedule 2 shall apply equally to any replacement Fuel we supply to you pursuant to section 1.2 of this Schedule 2.


2. LIMITATION OF LIABILITY


2.1 Subject to sections 2.2 and 2.3:


2.1.1 we shall in no circumstances whatsoever be liable to you, whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the contract;


2.1.2 our total liability to you whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the contract shall be limited to:


2.1.2.1 in relation to any damage to your physical property, a sum equal to 150% (one hundred and fifty per cent) of the charges or £10,000 (whichever is the greater); or


2.1.2.2 in relation to any other claim, a sum equal to 125% (one hundred and twenty-five per cent) of the charges or £5,000 (whichever is the greater).


2.2 Nothing in these terms exclude or limits in any way our liability for:


2.2.1 death or personal injury caused by our negligence;


2.2.2 fraud or fraudulent misrepresentation; or


2.2.3 any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


2.3 Subject to section 2.2, we shall not be liable to you pursuant to section 2.1 to the extent that such liability arises from any failure on your part to observe and perform any of your obligations under the these terms.


3. YOUR LIABILITY TO US


You shall be liable to pay us (on written demand) for, and indemnify us against, all reasonable costs and expenses and/or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit or reputation, damage to property, loss of opportunity to deploy resources elsewhere, and legal costs) which arise in connection with your fraud, negligence or a material breach of the contract.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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BoilerJuice is a wholly owned subsidiary of Welsummer Limited which is entirely independent of any heating oil company.

Registered Office: Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. Registered in England (Company No: 5345637). © 2004-2019 BoilerJuice Ltd. All rights reserved.

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