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Terms & Conditions for the Sale of Products - BoilerJuice Shop

This page together with our Privacy Policy, Terms of Websiteand Returns Policy contains information about us and sets out the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") directly to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract") except they do not relate or apply to orders for any "Goods" as defined in, and which may be ordered by you under the Terms and Conditions for Purchases of Heating Oil and Red Diesel.

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that, by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

 

1. Information about us

1.1 We operate the website www.boilerjuice.com. We are BoilerJuice Limited, a company registered in England and Wales under company number 5345637 and with our registered office at Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. Our main trading address is Unit 1, Clare Hall, St Ives Business Park, St Ives, Cambs, PE27 4WY. Our VAT number is 115 1571 46.

1.2 To contact us, please email us using our Contact Us form or telephone 0800 151 3135.

 

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available you will be entitled to a full refund.

 

3. Use of our site

3.1 Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

 

4. How we use your personal information

 

4.1 We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.

 

5. How the contract is formed between you and us

5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 After placing an order for Products, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the relevant Products. All orders are subject to acceptance by us. The contract between you and us (for the purposes of this Condition 5, a "contract") will only be formed when (and if) we dispatch the Products to you.

5.3 The contract will relate only to those Products listed in the confirmation or which are physically dispatched to you. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed or undertaken.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.5, we will inform you of this by e-mail. If you have already paid for the Products, we will refund you the full amount as soon as possible.

 

6. Our right to vary these terms

6.1 We may revise these Terms from time to time in the following circumstances:

6.1.1 Changes in how we accept payment from you; and

6.1.2 Changes in relevant laws and regulatory requirements.

6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

 

7. Your consumer right of return and refund

This clause 7 only applies if you are a consumer. Please also read our Returns Policy.

7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2 Your legal right to cancel a Contract starts from the date you receive the Product Order Confirmation. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

7.3 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to customer.services@boilerjuice.com or by calling us on 0800 151 3135. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

7.4 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible after the Products have been returned and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 7.3. If you returned the Products to us because they were faulty or mis-described, please see clause 7.5.

7.5 If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.6 We refund you to your ‘tank account’ or to the credit card or debit card used by you to pay.

7.7 If the Products were delivered to you:

7.7.1 You must return the Products to the Supplier, not to BoilerJuice, as soon as reasonably practicable;

7.7.2 Unless the Products are faulty or not as described (in this case, see clause 7.5), you will be responsible for the cost of returning the Products directly to the Supplier.

7.7.3 You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

7.8 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Order Confirmation

7.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

8. Delivery

8.1 Your order will be delivered to you directly by one of our suppliers (the "Supplier"). Delivery times may vary depending on the Products ordered. If you have any queries regarding your delivery please email us using our Contact Form or calling us on 0800 151 3135.

8.2 Delivery will be completed when the Supplier delivers the Products to the address you gave us.

8.3 The Products will be your responsibility from the completion of delivery.

8.4 You own the Products once we have received payment in full, including all applicable delivery charges.

 

9. No international delivery

9.1 Unfortunately, we do not deliver to addresses outside the UK.

 

10. Price of products and delivery charges

10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.

10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation.

10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4 The price of a Product includes delivery charges.

10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

 

11. How to pay

11.1 You can only pay for Products using a Mastercard or Visa debit card or credit card, or online via PayPal.

11.2 If you choose to pay for your order using a credit card then we reserve the right to charge you a reasonable card processing fee to cover the fees we incur from credit card companies. There are no card processing charges in respect of payments made via debit cards.

11.3 Payment for the Products and all applicable delivery charges is in advance at the time of placing your order. The order will not be sent to the Supplier until payment has been made to BoilerJuice.

 

12. Our warranty for the Products

12.1We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 12.2.

12.2 The warranty in clause 12.1 does not apply to any defect in the Products arising from:

12.2.1 Fair wear and tear;

12.2.2 Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

12.2.3 If you fail to operate or use the Products in accordance with the user instructions; or

12.2.4 Any alteration or repair by you or by a third party who is not one of our authorised repairers.

12.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

13. Our liability if you are a business

This clause 13 only applies if you are a business customer.

13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

13.2 Nothing in these Terms limit or exclude our liability for:

13.2.1 Death or personal injury caused by our negligence;

13.2.2 Fraud or fraudulent misrepresentation;

13.2.3 Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

13.2.4 Defective products under the Consumer Protection Act 1987.

13.3 Subject to clause .2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

13.3.1 Any loss of profits, sales, business, or revenue;

13.3.2 Loss or corruption of data, information or software;

13.3.3 Loss of business opportunity;

13.3.4 Loss of anticipated savings;

13.3.5 Loss of goodwill; or

13.3.6 Any indirect or consequential loss.

13.4 Subject to clause .2 and clause .3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

 

14. Our liability if you are a consumer

This clause 14 only applies if you are a consumer.

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We do not in any way exclude or limit our liability for:

14.3.1 Death or personal injury caused by our negligence;

14.3.2 Fraud or fraudulent misrepresentation;

14.3.3 Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

14.3.4 Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

14.3.5 Defective products under the Consumer Protection Act 1987.

 

15. Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

15.3.1 We will contact you as soon as reasonably possible to notify you; and

15.3.2 Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

16. Communications between us

16.1 When we refer, in these Terms, to "in writing", this will include e-mail.

16.2 If you are a consumer:

16.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you must contact us in writing by sending an e-mail to customer.services@boilerjuice.com or by contacting our Customer Services telephone line on 0800 151 3135. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

16.2.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail to customer.services@boilerjuice.com or by pre-paid post to Customer Services, BoilerJuice Limited, Unit 1, Clare Hall, St Ives Business Park, St Ives, Cambs, PE27 4WY. You can always contact us using our Customer Services telephone line 0800 151 3135.

16.2.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

16.2.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

 

17. Other important terms

17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the warranty in clause 12 to the recipient of the gift without needing to ask our consent.

17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 12, but we and you will not need their consent to cancel or make any changes to these Terms.

17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

17.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


 

 

Refer a Friend Terms & Conditions


“Referring Customers” or “Referrer” meaning the customer that referred the friend.

“Referred Customers”, “Friend” or “Friend’s” meaning the new customer who is referred by the “Referring Customer”.

“Programme” meaning the BoilerJuice Refer a Friend programme

“The Website” meaning the BoilerJuice.com website

“Referral Link” meaning the website link created by the “Referring Customers”.

“Referral Code” meaning the code from the “Referring Customer” to the “Referred Customer”

“New Customer” meaning a person that has not placed an order with BoilerJuice.

 

1. Eligibility:
a. BoilerJuice Refer a Friend "Programme" is available to all existing BoilerJuice customers "Referring Customers" and to all individuals "Referred Customers" who click to BoilerJuice.com “The Website” via the link "Referral Link" or input the unique Refer a Friend code of the “Programme” sent by a “Referring Customer”, provided they meet the eligibility requirements.

b. To be eligible for the “Programme”, “Referring Customers” must:
i. Be a registered BoilerJuice account holder, legally able to join such programmes in their country who have placed at least one order on “The Website”.

c. To be eligible for the “Programme”, “Referred Customers” must:
i. Have never made an order with BoilerJuice.
ii. Have a live "Refer a Friend Cookie" present on the device, or a unique voucher code, used to order via. “The Website” or “Telephone”.

d. Excluded persons include:
i. Customers residing at the same address as the Referring Customer.
ii. Existing customers that register a new account with a different email address.
iii. Employees of BoilerJuice Ltd / Welsummer Ltd / Westfield Digital Solutions Ltd.

e. Termination:
i. BoilerJuice reserves the right to close accounts of “Referring Customers” or “Referred Customers”, if these have acquired BoilerJuice Refer a Friend Vouchers by fraud or have used or attempted to use the acquired BoilerJuice Refer a Friend Vouchers in a way that violates these terms of applicable laws.
ii. BoilerJuice reserves the right to terminate the “Programme” or change the terms at its own discretion at any time.

2. BoilerJuice Refer a Friend Vouchers:

a. BoilerJuice Refer a Friend Vouchers can be used as payment or partial payment against BoilerJuice heating oil orders on “The Website” or by “Telephone”.

b. BoilerJuice Refer a Friend Vouchers cannot be redeemed for cash and have no monetary value.

c. BoilerJuice Refer a Friend Voucher can be used against a “Referred Customer’s” first order. The “Referring Customer” is awarded a voucher for each successful referral once the “Referred Customer’s” order has been confirmed as delivered by the Supplier.

d. “Referring customers” may combine their Refer a Friend Voucher only with other Refer a Friend Vouchers acquired through referrals.

e. “Referred customers” may not combine their Refer a Friend Voucher with any other vouchers or offers.

f. Vouchers are only valid on a minimum order of 500 litres of Kerosene28 heating oil (in England, Wales, Scotland and Northern Ireland).

g. The voucher value will be £5 pounds to both the “Referring Customer” and the “Referred Customer” (for a delivery made in England, Scotland, Wales and Northern Ireland).

h. “Referring Customers” will accrue a Refer a Friend “Voucher” for every “new customer” he/she refers provided:

i. “Referred Customers” make a purchase that is then not subsequently cancelled on “The Website” or “Telephone” after they order through the “Referring Customers” unique Referral Link or the unique voucher code and;

j. “Referred Customers” will accrue a Refer a Friend Voucher by following a “Referring Customers” link or using a unique voucher code.

k. Once “Referred Customers” make a purchase that is not subsequently cancelled on the website or via the phone, they will only be able to participate in the Refer A Friend “programme” as a “Refering Customer”.

l. Redeemed BoilerJuice Refer a Friend Vouchers are not refundable, exchangeable, replaceable, redeemable, or transferable for cash, credit or to other Refer a Friend accounts under any circumstances, unless specifically permitted by these Terms and Conditions.

m. BoilerJuice Refer a Friend Vouchers accrued in any Account do not constitute property of the “Referring Customer” and are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.

n. BoilerJuice Refer a Friend Vouchers accrued in a “Referring Customers” account for any given day will be valid for 12 months from the date the “Referred Customer’s” order was confirmed as delivered by the Supplier. If unredeemed after 12 months, it will expire and be deleted from the “Referring Customers” account. If the “Referring Customer” neither redeems the BoilerJuice Refer a Friend Voucher nor makes a subsequent purchase before the last day of the 12th month, the BoilerJuice Refer a Friend Voucher will be removed from the “Referring Customers” account.

o. BoilerJuice has the right to change the methodology for the accrual of BoilerJuice Refer a Friend Vouchers in the future at any time without prior notice.

p. BoilerJuice Refer a Friend Vouchers can be used on the Website for heating oil orders, but not for shop products. If your BoilerJuice Refer a Refer a Friend Voucher value is less than the value of goods ordered, the difference is to be covered by payment with a credit / debit card or your tank account balance.

q. For each qualifying Referral only one BoilerJuice Refer a Friend Voucher will be allocated to “Referring Customers” and “Referred Customers”. Any further or subsequent purchase by “Referred Customers” will not be rewarded and/or be profitable for either “Referred Customers” or “Referring Customers”.

3. Refer a Friend “Programme” Account:

a. If The User Account is not in good standing or in dispute, the “Referring Customer's” Refer a Friend Programme Account enrolment and the relevant use of BOILERJUICE may be suspended.

b. If The User cancels their Account or has their Account cancelled, all BoilerJuice “Refer a Friend” Vouchers accrued in the User's Account and not redeemed at the date of cancellation will be forfeited, unless otherwise agreed at the time of such cancellation.

4. General:

a. ?n sharing the “Referral Link” or “Referral Code” the “Referring Customer” accepts and agrees to these terms and conditions.

b. The personal recommendation message from “Referring Customers” containing the “Referral Link” or “Referral Code” can only be distributed to a natural person via personal forms of communication (Word of Mouth, Facebook, Twitter, Google+ and personal email) and not via legal entities.

c. If a “Referring Customer” sends information to another person via e-mail or through social networks it must meet the general conventions for sending e-mails and messaging through said social networks to friends or family members. Mass messaging, messaging to strangers, or any form of action which violates the law or serves commercial purposes, particularly in the form of "spam", is strictly prohibited and will result in immediate cancellation of the customer account of the “Referring Customer” and the “Referral Link” and “Referral Code” will be deactivated.

d. For the purpose of clause 4c Mass messaging includes but is not limited to:
i. Any website with a URL that contains any or all of the following terms, or derivatives of the following terms: "code", "discount code", "voucher code", "promotional code", "voucher" or "coupon"
ii. Any website which appears in search engine listings under any of the terms or derivatives of the following terms: "code", "discount code", "voucher code", "promotional code", "voucher" or "coupon"
iii. Any website whose primary or main focus is to promote the use of voucher codes and/or referral links.
iv. Advertising by PPC (Pay Per Click) or website post including but not limited to "forums" or "bulletin boards".

e. BoilerJuice reserves the right to terminate the Refer a Friend “Programme” at any time. BoilerJuice also reserves the right to change “Programme” terms and conditions at any time.

f. Fraud or abuse relating to the accrual of BoilerJuice Refer a Friend vouchers in the Programme or redemption of BoilerJuice Refer a Friend Vouchers may result in forfeiture of accrued BoilerJuice Refer a Friend Vouchers as well as cancellation of a User's Account.

g. The failure to enforce a particular Term or Condition does not constitute a waiver of that Term or Condition by BoilerJuice Ltd.

h. All questions or disputes regarding eligibility for the “Programme” or the eligibility of BoilerJuice Refer a Friend Vouchers for accrual or redemption will be resolved by BoilerJuice in its sole discretion.

i. The Programme and any use of The Website are subject to the "terms and conditions" and "terms of use" of The Website and the privacy policy terms, as described on “The Website”.


 

RETURNS PROCEDURE - BoilerJuice Shop Products

1.1 Cancellation and returns
1.1.1 You can cancel any orders and/or Contracts at any time prior to the Goods leaving our premises by telephoning us on 0800 151 3135 or by email to customer.services@boilerjuice.com.

1.2 Faulty Goods
1.2.1 We ask that you inspect the Goods upon receipt and if you identify any faults or issues then please let us know as soon as possible.
1.2.2 If a fault is found with the Goods you will be entitled to a replacement provided that, if the fault is one which would be reasonably obvious from a visual inspection of the Goods, this is brought to our attention within a reasonable time after delivery (for Business Customers you must notify us within 30 days from delivery). If a replacement is not available, you may be able to claim part or full refund of your money.

1.3 Non-Faulty Goods
1.3.1 If you purchased your Goods online, by telephone or online you may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our returns policy below.

1.4 Return
1.4.1 We are happy to accept returned Goods in the following circumstances:
(a) when we have sent incorrect Goods (i.e. not what you ordered as shown on your order confirmation);
(b) when the Goods are faulty (and can be shown to be faulty within twelve (12) months of purchase) or
(c) when you cancel your contract with us as described in paragraph 1.3.1.
1.4.2 In the circumstances described above, we will refund the cost of all monies paid, including the cost of the postage you paid for us to deliver the Goods to you.
1.4.3 In all other circumstances if we accept the return of Goods then (in addition to any sums payable under Paragraph 1.3.2) you must pay our reasonable costs incurred in receiving and checking the Goods and the Goods are as fit for sale on their return as they were on delivery.

1.5 Return Process
1.5.1 If you wish to return any Goods in accordance with our returns procedure then please contact our customer service centre on 0800 151 3135 or email us at customer.services@boilerjuice.com to arrange return. Please quote your order reference number and give a description of the Goods you would like to return.
1.5.2 Please ensure that any Goods returned are (where possible) in their original packaging.
1.5.3 You have a legal responsibility to take reasonable care of the Goods when they are in your possession. If you fail to take reasonable care of the Goods then we may have a right of action against you for compensation.
1.5.4 Upon receipt of the Goods the product will be inspected and the agreed credit will be raised.
1.5.5 This returns procedure (and our Conditions) shall apply to any replacement Goods supplied by us.
1.5.6 Domestic Customers only: none of the terms and conditions within this Returns Procedure affect your legal rights as a consumer.
Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.

 


 

Boiler Servicing

 

Boiler services booked through BoilerJuice.com are arranged by MyBoilerService.com, a division of Westfield Digital Solutions.

1. Definitions and Interpretation

1.1 The following definitions, unless the context requires otherwise, apply to these Conditions:

"we", “our” or "us": means Myboilerservice.com, a division of Westfield Digital Solutions, a company registered in England and Wales under company number 7814907, with its registered address at Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY.

"you" or "your": the person, company or other type of organisation that obtains a quote for boiler servicing;

‘Customer’ means - person, persons, companies or other organisations using the Services of the Company in order to be introduced to and/or use the services of Boiler Service Engineers;

"Myboilerservice.com" means our website at www.Myboilerservice.com, and the services which are (from time to time) accessible at our website

"Conditions": means these Terms & Conditions;

"Supplier": means the boiler service engineer or company that enters into a Contract with you to provide the Service;

"Supplier Conditions" means the terms on which the relevant Supplier will supply the Service to you;

1. Introduction Service: Boiler/Aga Servicing

1.1 You can use Myboilerservice.com to obtain free, no obligation quotes for a boiler/aga service. These Services are not provided by us or on behalf of us but are provided by third parties over whom we do not have any control. Myboilerservice.com does not recommend or endorse any specific Supplier. It is your responsibility to satisfy yourself that you wish to obtain the Service before doing so.

1.2 If you wish to proceed with a boiler/aga service using an engineer introduced via the website, details of your request will be passed to a local boiler service engineer (in the area where you are based) who will contact you to arrange a mutually suitable time for the Service to be undertaken. If this cannot be arranged the order is cancelled with no fee payable.

1.3 If you wish to proceed with the boiler/aga service by the relevant engineer, you will be contracting with them on the basis of the engineer's terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that Service. We are not responsible for any loss or damage you may suffer or incur in connection with the terms and conditions or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions or the provision of the Services. We do not vet or inspect the relevant Service providers other than to validate their registration with either Oftec or Gas Safe Register when they join MyBoilerService.com and in this regard we operate akin to a directory. It is your responsibility to satisfy yourself that you are happy for the engineer to carry out your boiler service. It is recommended that prior to the service being carried out, you ask the engineer to provide you with his identity card and valid registration with either Oftec or GasSafe.

1.4 Prices for the Services are set by the relevant service engineer based on a standard non condensing boiler or AGA. The final charge will depend on the work carried out and any replacement parts installed. We cannot accept liability for any issues arising from any charges incurred by you in connection with the Services.

1.5 You will pay the service engineer directly. No payment details will be requested from us at any time. We merely provide an introductory service and we receive a fee from the relevant Service provider for facilitating the introduction to you.

1.6 For the avoidance of doubt the responsibility for all aspects of quality and safety of the boiler/ aga service rests with the Service provider and not with us. Any questions or complaints should be raised directly with the relevant Service provider.

1.7 A service is booked on the understanding that the boiler is in working order. If, when you speak to the engineer you advise him that the boiler is not working or if he attends your property to find it is not working he reserves the right to vary his price to a callout charge plus the cost of any subsequent work required.

2. General

2.1 Written Communications

Applicable laws require that some of the information or communications we send to members should be in writing. When using Myboilerservice.com, you accept that communications with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on Myboilerservice.com. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.

2.2 Notices All notices given by you to us must be given to Westfield Digital Solutions at customer.services@Myboilerservice.com or Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. We may give notice to you at the e- mail address provided to us when requesting a quote or booking a Service. Notice will be deemed received and properly served immediately when posted on Myboilerservice.com, 24 hours after an e-mail is sent and in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

2.3 Events outside the control of Myboilerservice.com

2.3.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control (each a "Force Majeure Event").

2.3.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; and

(f) the acts, decrees, legislation, regulations or restrictions of any government.

2.3.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.


 

 

New Oil Boiler

 

Boiler Installations/Boiler Replacements through BoilerJuice.com are arranged by Hassle Free Boilers whose registered company number is 8357963 and is a subsidiary of Ecovision (Group) Limited


Definitions and Interpretation
The following definitions, unless the context requires otherwise, apply to these Conditions:
"we", “our” or "us": means BoilerJuice Ltd, a company registered in England and Wales under company number 5345637, with its registered office at Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY.
"you" or "your": the person, company or other type of organisation that obtains a quote for a new boiler replacement/installation;
‘Customer’ means - person, persons, companies or other organisations using the Services of the Company in order to be introduced to and/or use the services of Hassle Free Boilers;
"Hassle Free Boilers" means the website at www.hasslefreeboilers.com, and the services which are (from time to time) accessible at our website;
"Conditions": means these Terms & Conditions;
"Supplier": means the Company Hassle Free Boilers or the engineer working on behalf of the Supplier that enters into a Contract with you to provide the Service;
"Supplier Conditions" means the terms on which the relevant Supplier will supply the Service to you;


1. Introduction Service: Boiler Replacement/Installation
1.1 You can use BoilerJuice.com to obtain free, no obligation quotes for a new boiler installation / replacement boiler. These Services are not provided by us or on behalf of us but are provided by third parties over whom we do not have any control in accordance with our privacy policy. BoilerJuice Ltd does not recommend or endorse any specific Supplier. It is your responsibility to satisfy yourself that you wish to obtain the Service before doing so.

1.2 If you wish to proceed with purchasing a new boiler using the Supplier introduced via the website, details of your request will be passed to the Supplier who will contact you and make arrangements to discuss your requirements.

1.3 If you wish to proceed with the purchase of a new boiler/boiler installation by the Supplier, you will be contracting with them on the basis of their terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that Service. We are not responsible for any loss or damage you may suffer or incur in connection with the terms and conditions or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions or the provision of the Services. We do not vet or inspect the relevant Service providers other than to validate their Company and in this regard we operate akin to a directory. It is your responsibility to satisfy yourself that you are happy for the Supplier to carry out your requirements. It is recommended that prior to the installation being carried out, you ask the engineer to provide you with his identity card and valid registration with either Oftec or GasSafe.

1.4 We cannot accept liability for any issues arising from any charges incurred by you in connection with the Services of the Supplier.

1.5 You will pay the Supplier directly. No payment details will be requested from us at any time on behalf of the Supplier. We merely provide an introductory service and we receive a fee from the relevant Supplier for facilitating the introduction to you.

1.6 For the avoidance of doubt the responsibility for all aspects of quality and safety of the new Boiler/Boiler Installation lies with the Supplier and not with us. Any questions or complaints should be raised directly with the Supplier.

 

2. General

2.1 Written Communications
Applicable laws require that some of the information or communications we send to members should be in writing. When using BoilerJuice, you accept that communications with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on BoilerJuice.com. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.

2.2 Notices All notices given by you to us must be given to BoilerJuice Ltd at customer.services@boilerjuice.com or Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. We may give notice to you at the email address provided to us when requesting a Service. Notice will be deemed received and properly served immediately when posted on Boilerjuice.com, 24 hours after an e-mail is sent and in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

2.3 Events outside the control of BoilerJuice.com

2.3.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control (each a "Force Majeure Event").

2.3.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.

2.3.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.

 


 

 

Privacy and Cookie Policy

 

Boilerjuice values your privacy and takes great care to protect any information you provide us with. Please read our Privacy & Cookie Policy below for details on how we use such information:

Summary

The information we derive from customers helps us to personalise and continually improve the service from BoilerJuice.

We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.

We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.

  • We only ask for personal information which is required to provide the service.
  • We will only use this information to satisfy the purposes for which it was collected.
  • We'll tell you what information we have recorded about you.

If you would like any personal information changed or deleted, just ask.

Who we are

This website is operated by BoilerJuice Ltd. You can contact us here.

Your email address

We do not know your email address unless you give it to us. We only record your email address if you send us a message, request an online quotation for your heating requirements or by completing an online form.

If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please contact us or click the unsubscribe link at the bottom of any e-mail you receive from us.

Information we collect from you

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:

  • Your server address.
  • The date and time.
  • The pages accessed and documents downloaded.
  • The previous site visited.
  • The type of browser used.

Cookies

If you wish to learn more about cookies go to http://www.allaboutcookies.org.

How we use this information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. suppliers). We take steps to ensure that these third parties put in place adequate security to protect your personal information and to ensure that your personal information is not processed other than in accordance with the terms of this Privacy Policy. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

If you have any concerns about this Privacy Policy, please contact us here.

 

 


 

Review, Blog, and Community Policy

 

By submitting a review, community entry or blog comment, you represent that the review is your own work, that it is original, and that it is unencumbered by any existing or anticipated contractual relationship; further, you are granting us permission to publish your review on our website, emails and in other marketing communications.

By uploading an image, or sending one to us for uploading, you are confirming that you have permission to use it and also the permission of any persons included in the image and with reference to children, the permission of their parents or guardians.

If you do not wish for your name to be published please use a pseudonym when submitting your review / blog comment.

We reserve the right to remove or refuse to post any customer review or comment that we consider inappropriate. Submission of a review is not a guarantee of it being published. We also reserve the right to edit submissions if, after an investigation, we believe there are incorrect statements based on our understanding and knowledge of the products / services.

We want your comments to be heard - so to save you time and effort, please note that we cannot post single-word reviews; remarks directed at other reviewers; content not specific to the item being reviewed; remarks that repeat criminal accusations; reviews that are not your own original work or have been previously published elsewhere; content which might be considered defamatory, blasphemous or racist; profane or spiteful remarks; sexually explicit or sexually gratuitous comments; reviews submitted by, or on behalf of, companies or Web sites; advertisements or promotional material for other Web sites; phone numbers, postal addresses or URLs; availability, price or alternative ordering or delivery information; personal or critical remarks focusing solely on BoilerJuice.


 

Vouchers

 

Terms and conditions applicable to BoilerJuice Promotional Vouchers:

 

  1. Limit one promotional voucher per offer and one promotional voucher per oil order.
  1. This promotional voucher may only be redeemed at our Web site www.boilerjuice.com toward the purchase of qualifying products listed on the BoilerJuice.com website. They cannot be redeemed at the point of delivery or via phone or mail order.
  1. Please note that a minimum purchase value may apply which is exclusive of postage and packing.
  1. Promotional vouchers cannot be used to pay for BoilerJuice Gift Vouchers.
  1. Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.
  1. Please refer to your promotional voucher for the expiry date and any additional offer restrictions.
  1. No cash alternative to the prizes will be offered. The prizes are not transferable and are subject to availability. BoilerJuice reserve the right to substitute any prize with another of equivalent value without giving notice.
  1. Certain products may be exempt from promotional offers.
  1. BoilerJuice reserves the right to cancel promotional vouchers at any time.
  2. Please note that voucher codes cannot be used in conjunction with any other offer, unless specified otherwise.
  3. Normal BoilerJuice terms and conditions for using any BoilerJuice web site apply.

 

Terms and conditions applicable to BoilerJuice Gift Vouchers:

Gift Vouchers can be exchanged for a variety of goods or services, which may vary from time to time, such as heating oil / gas oil orders or against shop product orders.

 

  1. Gift Vouchers cannot be replaced if lost, stolen or damaged.
  2. The expiry date of each voucher is supplied when the voucher is purchased, each voucher will have an expiry date of 3 years from the date of purchase. Voucher(s) cannot be used after this date.
  3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with cash. If a purchase is for a lower amount, no change can be given.
  4. If an order cannot be fulfilled for any reason and results in your order being cancelled BoilerJuice will reactivate any redeemed vouchers.
  5. Title of the vouchers only passes to you after successful payment. If payment is not received (e.g. cheques are dishonoured, credit card payments are charged back or accounts remain unpaid at the due date) any vouchers despatched will become void and must not be used.
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BoilerJuice is a wholly owned subsidiary of Welsummer Limited which is entirely independent of any heating oil company.

Registered Office: Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. Registered in England (Company No: 5345637). © 2004-2019 BoilerJuice Ltd. All rights reserved.

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