Terms of Use, Disclaimer & Legal Notice

1.  Definitions

1.1 The following definitions are used in these Terms:

SUPPLIER: means the company delivering the heating oil or other product or service advertised on the website.

MEMBER: means the user of the BoilerJuice website either to obtain quotes or place orders for goods or services.

ORDER: means any order placed for products or services via the BoilerJuice website.

HOME HEATING OIL: means domestic heating oil or Kerosene 28.

2.  BoilerJuice Website

2.1 The Web Site www.boilerjuice.com is operated by BoilerJuice Limited.  BoilerJuice is a service to users of home heating oil, providing access to competitive prices for heating oil and related supplies and services.

2.2 These terms will apply to all transactions on this website, whether ordering online or by telephone. 

2.3 The services, information or data (collectively, "Information") made available at the BoilerJuice website are provided "as is", without warranties of any kind.

2.4 By making any purchase from a supplier featured on the BoilerJuice website, you are accepting that supplier's terms and conditions.  Neither BoilerJuice, nor its management or employees accept any responsibility for any liability resulting from any omissions or inaccuracies of any information including price quotations presented by the companies offering products or services featured on this website, or for any complaints relating to those services, products or information.

2.5 Use of hyperlinks on the BoilerJuice website is at members’ own risk.

2.6 Use of this website deems acceptance of these terms and conditions by the user.

3.  Terms & Conditions for Members – Heating Oil

3.1 BoilerJuice is not an oil distribution company. BoilerJuice provides an online service enabling users (members) to get a quote and place an order for heating oil with participating suppliers. Payments are enabled via the BoilerJuice website, we then instruct the supplier to deliver the oil and we settle payment with the supplier once they have confirmed delivery of the oil.

3.2 Individuals become a BoilerJuice member by obtaining a quote, placing an order, or registering their details on the BoilerJuice website. Members can unsubscribe from BoilerJuice at any time.

3.3 Membership is free and BoilerJuice will not request financial or bank details from its members other than during the ordering process.

3.4 Upon request, BoilerJuice will provide members with the best quote from oil supply companies in their area who are registered with BoilerJuice. There is no obligation to accept the quote.

3.5 A member accepts a quote by completing the online order form and supplying credit or debit card payment details.

3.6 Once payment has been cleared through the secure banking system, the order is passed to the supplier company which will deliver the requested amount of oil at the price quoted  (subject to 3.13) at the time the order was placed, as shown on the order acknowledgement email. This price will be confirmed in the order confirmation email and can be viewed on the member’s “account” page of the website. 

3.7 The appointed supplier will arrange delivery.  Guidelines on estimated length of time until delivery are provided with online quotations. However, these are estimates and they can be subject to change, for instance, in periods of high demand or unforeseen circumstances such as accidents, breakdowns, flood, storm, etc.

3.8 BoilerJuice will not be deemed in breach of these terms and conditions as a result of any delay in delivery which is caused by or due to circumstances beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

3.9 [removed]

3.10 BoilerJuice will protect the privacy of members and will not pass on personal details to third parties. Only delivery details will be passed to suppliers once an order is confirmed.

3.11 BoilerJuice has the right to refuse to process an order if payment cannot be made.

3.12 BoilerJuice has the right to decline or cancel an order without prejudice and without liability.

3.13 The supplier has the right to decline or cancel an order without prejudice and without liability.

3.14 The responsibility for all aspects of quality, safety and accuracy of the delivery service rests with the oil Supplier Company and not BoilerJuice.

3.15 Deliveries are booked on the condition that there is safe and reasonable access. Members are expected to provide information about any special delivery conditions when the order is placed.

3.16 Deliveries cannot be made to tanks/fill points that do not meet the statutory requirements or are deemed unsafe.

3.17 Oil prices are regularly updated by suppliers. If a supplier fails to update prices and a member accepts a quote based on out-of-date or incorrect information, they will be notified of the anomaly by the supplier or by BoilerJuice at the earliest possible opportunity and be given the chance to accept or reject the new price before the order is delivered.

3.18 A member can request that an order be cancelled. However, BoilerJuice reserves the right to charge an administration fee for an order which is cancelled after it has been passed to the supplier (i.e. after an order confirmation email has been sent to the member). Cancellation of an order cannot be accepted if the order has already been scheduled for delivery.

3.19 Refunds to members will be made where the volume of oil delivered was less than that ordered or when an order was cancelled in accordance with clause 3.17 & 3.18. Refunds will be processed on the same card used for the original transaction.

3.20 Where it has not been possible to deliver the full order because the ordered volume was significantly in excess of the tank’s capacity to take the ordered volume, the supplier reserves the right to amend the price per litre payable to reflect the appropriate price band for that volume of oil.  

4.  Terms and Conditions of Sale of Goods - BoilerJuice Shop

4.1 These terms apply only to the sale of goods from BoilerJuice and do not relate to orders for heating oil.

4.2 The following items from the Terms and Conditions for Members – Heating Oil apply to orders from the BoilerJuice shop:  3.1, 3.2, 3.4,3.8, 3.9, 3.10, and 3.11.

4.3 BoilerJuice will display the prices for goods sold through the BoilerJuice shop including VAT and costs of post and packing.

4.4 Once payment has been cleared through the HSBC secure banking system, the order is passed to the supply company which will deliver the product at the price quoted. 

4.5 The responsibility for all aspects of quality and safety of the delivery service and the product rests with the Supplier Company and not BoilerJuice.

4.6 In accordance with UK law you have a 7 day "cooling off" period in which you have the right to cancel your purchase and receive a full refund in exchange for the return of the goods in the same condition they were received. This "cooling off" period starts the day after you receive the goods. On receiving the returned goods we will refund your payment in full. The cost of returning the goods to us cannot be refunded. Should you wish to cancel your purchase within the cooling off period please contact us here.

4.7 BoilerJuice cannot accept liability for goods lost or damaged during transit from you to us. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name, address and contact telephone number.

5. Terms and Conditions ofSale – Boiler/Aga Servicing

5.1 These terms apply only to the booking of boiler/aga servicing through BoilerJuice and do not relate to orders for heating oil or other products or services.

5.2 The following items from the Terms and Conditions for Members – Heating Oil apply to members using BoilerJuice to arrange a Boiler Service 3.1, 3.8, 3.10, and 3.11.

5.3 Members can use the BoilerJuice website to obtain a no obligation quote for a boiler service.

5.4 If the member wishes to proceed with a service obtained via the website, details of their request will be passed to a local boiler service engineer who will contact them to arrange a mutually suitable time for the service to be undertaken.  If this cannot be arranged the order is cancelled with no fee payable.

5.5 Prices are set by the service engineer/company. The final charge will depend on the work carried out and replacement parts installed. BoilerJuice cannot accept liability for any issues arising from the charges for a service.

5.6 Payment for a boiler/aga service is between the service engineer/service company and the member and not through BoilerJuice. No payment details will be requested from BoilerJuice at any time.

5.7 The responsibility for all aspects of quality and safety of the boiler/aga service rests with the service engineer or Service Company and not BoilerJuice.

Registered office:

BoilerJuice Ltd
One London Wall
London
EC2Y 5AB

BoilerJuice Ltd is registered in England &Wales no. 5345637.