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Jobs at BoilerJuice

We're looking for the best. Is that you?

We empower people to become better.

We are always looking for talented people to join our team and create the best experiences for our customers, with exciting ideas and out-the-box thinking.

BoilerJuice are the UK's most trusted online heating oil supplier. We have had over 1 million orders since 2004, but we want to continue to grow. We're based in St Ives, Cambridgeshire, where our fantastic office location overlooks a lake. View our current vacancies and apply, or register your interest for future roles.

What the team say...

Where to find us

St Ives Office

With a lovely view overlooking the lake, our office is just a few minutes walk from St Ives town.

Current vacancies

We have a diverse range of roles at BoilerJuice. See our vacancies below.

About BoilerJuice

BoilerJuice.com, the UK’s No 1 Heating Oil Website are seeking to recruit full and part time, enthusiastic, friendly Customer Service Advisors to join our busy Contact Centre team based at our offices in St Ives, Cambs.


Working as a customer service advisor, your duties will include receiving and processing Telephone orders, Transfers, Refunds and order queries from customers and responding to correspondence via email and Live Chat, communicating with our suppliers and internal departments, and accurate record keeping and complaint resolution.

 

The successful applicants must be able to demonstrate the ability to work under pressure and to be a team player; possess excellent verbal, written and interpersonal skills, demonstrate the ability to listen to customer objections, analyse problems and be able to manage multiple tasks.

 

Previous experience of a customer services role would be advantageous but not essential.


Other Information

The hours of work will be flexible between 8am and 8pm Monday to Friday and 9am to 5.30pm weekends.

Location: Clare Hall, St Ives, Cambridgeshire

Salary - £7.50 and £8.50 per hour depending on working hours and experience.

Apply for this job

 

Boilerjuice is a UK-based ecommerce energy site. We are looking for an eCRM Executive, reporting to our Head of CRM. You will be working with all the departmental teams within Boiler Juice.

 

Due to consistent growth we are looking for a dynamic & hardworking eCRM Executive who has the determination and skills to take us & our sister company, myboilerservice.com (‘MBS’), to the next level within our customer communications & channel marketing.

About us..

Although you may not have heard of BoilerJuice, we are an established company with a proven business model and a solid customer base. We are different from a lot of other ecommerce businesses because the logistics for delivering what we sell (domestic heating oil) are a bit more complicated than for many other products you can buy online!

We are investing for further growth, but this is not just scaling up to do more-of-the-same. We are also creating new products that combine Internet-of-Things with smart data analysis to change the way a market works. That means working on innovative ways of managing a competitive marketplace.

Whilst we’re excited about what we do, we like to think we’re relatively down-to-earth. We don’t have a big hierarchy, a special dress code, or a company song about heating oil.

More about us: the UK's Number 1 Heating Oil Marketplace

For the 1.5 million UK homes who depend on oil for heating and hot water, Boilerjuice makes life easier. We help hundreds of thousands of them get a better price and a more convenient service by connecting them impartially with nearly all of the suppliers in the market.

We provide a valuable service and this, coupled with our excellent customer services means that we have high levels of loyalty and have opportunities to extend our relationship. The business is profitable and is investing for growth; through increased market share in the UK, product enhancement and international expansion.

As part of your Role you will...

  • Assist in Strategy and plan creation for customer segmentation and management for BoilerJuice.
  • Lead on the CRM strategy and delivery for MBS.
  • Assist in customer targeting and segmentation based on analysis and research.
  • Help improve customer lifecycle from quote, through on-boarding, to loyalty.
  • Support the implementation of SMS and app push notification alert programs.
  • Support all daily CRM programmes & campaigns:
    • Design of all email creatives
    • Build of all emails & campaigns including campaign emails, customer lifecycle creative and any additional programmed.
    • Drive efficiency and productivity across CRM using effective templates and increasing automation of customer life journey.
    • Deliver a more personalised experience using data driven segments & dynamic content.
    • Responsible for correct tracking and reporting of campaigns on a regular basis.
  • Support CRM manager in implementing a constant test andlearn approach to try new approaches and optimise existing activity.
  • Help identify, test and scale new opportunities for growth / profit.
  • Constantly monitor programmatic activity.
  • Develop skill set & CRM best practice until ready to take the lead on MBS CRM programmes & journeys.
  • Working closely with our customer insights team & CRM manager to evolve our customer base from active users to active households.

You'll have...​​

  • Be focussed and productive.
  • A curiosity and desire to learn and a willingness to teach and encourage.
  • Deliver for the team with a can-do attitude.
  • Find a better way and strive for continuous improvement.
  • Really clear communication skills (verbal and written), in particular distilling complex problems & solutions.
  • Ability to manage and analyse large quantities of data using relevant tools / techniques.
  • Experience using a CRM platform / system.
  • Basic photoshop, or equivalent, skills.
  • Understanding of CRM reporting metrics and the ability to create and present reports with recommendations.
  • An eye for detail.
  • Basic HTML knowledge.
  • A passion & knowledge of CRM & best practice.

Your success will be measured by...

  • Engagement & metric performance of all email campaigns.
  • Increase in CRM productivity & conversion rate.
  • Increase prospect conversion.
  • Improve Cusotmer retention.
  • Increase Payment plan subscribers.
  • Increase Shop / servicing sales.
  • Hitting key development & KPI points to ensure you are moving towards taking the lead on the overall and development of MBS.

The reward

  • Salary: £25-30k
  • Bonus: Up to 10% of your salary
  • Healthcare: BUPA (on completion of probation)
  • Pension: Company and personal contribution
  • Holiday: 23 days holiday, increasing to 25 days from 1 April 2019
  • Gym: Subsidised gym membership (on completion of probation)

Location – this role will be based in St Ives (near Huntingdon).

Apply for this job

 

Register your interest

Be the first to find out about any upcoming roles by registering your interest and sending us your CV. As a growing company more roles will become available in the near future, so it's worth showing an interest even if there isn't a current vacancy of interest.


















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BoilerJuice is a wholly owned subsidiary of Welsummer Limited which is entirely independent of any heating oil company.

Registered Office: Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. Registered in England (Company No: 5345637). © 2004-2018 BoilerJuice Ltd. All rights reserved.

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