Privacy Policy


 

Privacy & Cookie Policy

Boilerjuice values your privacy and takes great care to protect any information you provide us with. Please read our Privacy & Cookie Policy below for details on how we use such information:

Summary

The information we derive from customers helps us to personalise and continually improve the service from BoilerJuice.

We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.

We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.

  • We only ask for personal information which is required to provide the service.
  • We will only use this information to satisfy the purposes for which it was collected.
  • We'll tell you what information we have recorded about you.

If you would like any personal information changed or deleted, just ask.

Who we are

This website is operated by BoilerJuice Ltd. You can contact us here.

Your email address

We do not know your email address unless you give it to us. We only record your email address if you send us a message, request an online quotation for your heating requirements or by completing an online form.

If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please contact us or click the unsubscribe link at the bottom of any e-mail you receive from us.

Information we collect from you

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:

  • Your server address.
  • The date and time.
  • The pages accessed and documents downloaded.
  • The previous site visited.
  • The type of browser used.

Cookies

This website uses cookies. We use cookies to give you the best possible experience, to make our website function, personalise content, analyse advertising & traffic trends.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Your consent applies to the following domains: www.boilerjuice.com

Your current state: Allow all cookies (Necessary, Preference, Statistical, Marketing). 

Cookie declaration last updated on 14/10/2019 by Cookiebot:

Necessary (18)

Necessary cookies - The website cannot function properly without these cookies. They help make a website usable by enabling basic functions like page navigation and access to secure areas of the website.

NameProviderPurposeExpiryType
__cfduid [x3]boilerjuice.zendesk.com
luckyorange.net
zdassets.com
Used by the content network, Cloudflare, to identify trusted web traffic.1 yearHTTP Cookie
__cfruidboilerjuice.zendesk.comPendingSessionHTTP Cookie
__racntboilerjuice.comPendingSessionHTTP Cookie
__raseshboilerjuice.comPending1027 daysHTTP Cookie
__ratel0boilerjuice.comPendingSessionHTTP Cookie
__zlcmidboilerjuice.comPreserves users states across page requests.1 yearHTTP Cookie
__zlcstoreboilerjuice.comThis cookie is necessary for the chat-box function on the website to function.PersistentHTML Local Storage
AWSALBzopim.comRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.6 daysHTTP Cookie
CookieConsentboilerjuice.comStores the user's cookie consent state for the current domain1 yearHTTP Cookie
GDPRTestGroupboilerjuice.comPending29 daysHTTP Cookie
gwccboilerjuice.comEnables Google Website Call Conversions - This registers if the visitor has clicked on call within the "contact us" sub-page. This information is used for statistics and marketing purposes.3 monthsHTTP Cookie
SESS#boilerjuice.comPreserves users states across page requests.SessionHTTP Cookie
SUPPSESSIDboilerjuice.comPendingSessionHTTP Cookie
upgradebrowsercookieboilerjuice.comPending1 dayHTTP Cookie
ZD-suidboilerjuice.comUnique id that identifies the user's session.PersistentHTML Local Storage
zte#boilerjuice.comSaves a Zopim Live Chat ID that recognises a device between visits during a chat session.SessionHTTP Cookie

Preference (1)

 

Preference cookies - The website cannot give you the best possible personalised experience without these cookies.

 

They enable a website to remember the information you enter in the quote form to prevent you from having to re-enter the details in the quote form every time you return to the website.

 

NameProviderPurposeExpiryType
ZD-storeboilerjuice.comRegisters whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.PersistentHTML Local Storage

Statistical (10)

Statistical cookies - Help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

NameProviderPurposeExpiryType
__racplx0boilerjuice.comPendingSessionHTTP Cookie
__rasel0boilerjuice.comPendingSessionHTTP Cookie
_gaboilerjuice.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP Cookie
_gatboilerjuice.comUsed by Google Analytics to throttle request rate1 dayHTTP Cookie
_gidboilerjuice.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP Cookie
sn_global_countdown_last_reset_timestampboilerjuice.comSets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website.PersistentHTML Local Storage
SNCboilerjuice.comSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.1 yearHTTP Cookie
SNSboilerjuice.comSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.SessionHTTP Cookie
ZD-buidboilerjuice.comUnique id that identifies the user on recurring visits.PersistentHTML Local Storage
ZD-currentTimeboilerjuice.comRegisters the date and time for the user's latest visit to the website.SessionHTML Local Storage

Marketing (24)

Marketing cookies - Are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

NameProviderPurposeExpiryType
__ab12#boilerjuice.comPendingSessionHTTP Cookie
_fbpboilerjuice.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP Cookie
_gcl_auboilerjuice.comUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.3 monthsHTTP Cookie
ads/ga-audiencesgoogle.comUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.SessionPixel Tracker
criteo_write_testboilerjuice.comSets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.1 dayHTTP Cookie
cto_lwidboilerjuice.comCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement.13 monthsHTML Local Storage
cto_tld_testboilerjuice.comUsed to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers.1 dayHTTP Cookie
frfacebook.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP Cookie
GPSyoutube.comRegisters a unique ID on mobile devices to enable tracking based on geographical GPS location.1 dayHTTP Cookie
IDEdoubleclick.netUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTP Cookie
MUIDbing.comUsed widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.1 yearHTTP Cookie
MUIDBbing.comRegisters anonymous data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites.1 yearHTTP Cookie
PREFyoutube.comRegisters a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.8 monthsHTTP Cookie
test_cookiedoubleclick.netUsed to check if the user's browser supports cookies.1 dayHTTP Cookie
trfacebook.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.SessionPixel Tracker
uidcriteo.comCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 yearHTTP Cookie
VISITOR_INFO1_LIVEyoutube.comTries to estimate the users' bandwidth on pages with integrated YouTube videos.179 daysHTTP Cookie
YSCyoutube.comRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.SessionHTTP Cookie
yt-remote-cast-installedyoutube.comStores the user's video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-connected-devicesyoutube.comStores the user's video player preferences using embedded YouTube videoPersistentHTML Local Storage
yt-remote-device-idyoutube.comStores the user's video player preferences using embedded YouTube videoPersistentHTML Local Storage
yt-remote-fast-check-periodyoutube.comStores the user's video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-session-appyoutube.comStores the user's video player preferences using embedded YouTube videoSessionHTML Local Storage
yt-remote-session-nameyoutube.comStores the user's video player preferences using embedded YouTube videoSessionHTML Local Storage

If you wish to learn more about cookies go to http://www.allaboutcookies.org.

How we use this information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. suppliers). We take steps to ensure that these third parties put in place adequate security to protect your personal information and to ensure that your personal information is not processed other than in accordance with the terms of this Privacy Policy. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

If you have any concerns about this Privacy Policy, please contact us here.