Whether you're new to oil and would like a few pointers, or need some help with your order, our dedicated Customer Services team are on hand to help!
An integral part of the BoilerJuice family, our friendly team work hard to foster a strong relationship with both customers and Suppliers. From chasing deliveries to keeping Suppliers up-to-date with the latest industry news, they build the relationships that make BoilerJuice work.
Only a phone call, email, or live chat away, our fully-trained Customer Service agents will lend their expertise to any issue, working tirelessly to respond to questions and solve problems, in a helpful and timely manner.
Our Team of BoilerJuice Experts!
Lisa
Head of Customer Services
Rita
Customer Services Manager
Angela
Senior Customer Service Agent
Jackie
Senior Customer Service Agent
Ann
Senior Customer Service Agent
Carl
Customer Service Agent
Amanda
Customer Service Agent
Jane
Customer Service Agent
Lee
Customer Service Agent
Philip
Customer Service Agent
Charlotte
Customer Service Agent
Dedicated to Success
Vibrant, friendly and motivated, our Customer Service team are currently in the process of completing their NVQ Level 2 qualifications in Customer Service, further demonstrating their commitment to offering a great service, that will exceed expectations every time.
Within Working Hours, We aim to:
Respond to emails within 15 minutes - average time 11 mins.
Answer your call within 3 minutes - average time 45 seconds.
Need help or advice?
If you have any questions, our team are happy to help!
Call us on 0800 151 3135
Looking for a heating oil quote?
Monday - Friday:
8:00am to 8:00pm
Saturday - Sunday:
9:00am to 5:30pm
What our customers have to say:
Amazing service - Great team!
Really happy with the service - the team is so friendly! Big thank you.
Cate Tabourdeau
Good service
When I have called BoilerJuice the team have always been helpful. I sense a company trying to do its best: what more could you ask for?
Peter
Brilliant customer service
BoilerJuice always respond quickly to queries and deal with things virtually immediately - fantastic!
Anon
Excellent service
Excellent service with helpful, friendly staff.
Sam Langton
Good value, good service
The service is excellent - if you ring BoilerJuice you will find the staff both helpful and efficient.
John Winter
Great price and excellent service
I've been ordering my heating oil through BoilerJuice for several years now and they always offer an excellent service.
C. A. Welstand
