Frequently Asked Questions : Monthly Savings SchemeFAQ

If the answer to your query cannot be found in our frequently asked questions please contact us.

 

Monthly Savings Scheme

What's in this for me?
It's easy and convenient - and it lets you spread the cost of what can be a hefty purchase, especially if you have a large tank or your order comes around Christmas time or when you've just received another household bill.
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Is my money safe?
Your money will be held in a separate bank account until you place an order. At no time is it held in the BoilerJuice current account and cannot be used for any other purpose.
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How is my money collected?
An amount of your choice is collected from your debit or credit card on an agreed date every month. This goes into a "tank account" of savings towards your next heating oil purchase.
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Are my debit or credit card details secure?
Absolutely. We've teamed up with SagePay to bring you the highest level of security for your debit or credit card details. BoilerJuice never has access to your card number. This ensures the highest level of payment security for you. Also, all transactions are 128-bit SSL (Secure Socket Layer) encrypted for additional security.
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Is there a card fee?
If you pay by debit card, there's no fee. Due to costly handling charges we have to charge 1.5% on all credit card payments. So we strongly recommend you pay by debit card.
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How much can I save every month?
You can save any amount from £40 to £500, depending on how much your annual heating oil orders tend to be.
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What day of the month are my payments collected?
You can specify a day to suit you between the 1st and 28th of the month.
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What if I want to stop or cancel?
No problem. You can stop, re-start or cancel your account whenever you like.
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Can I get my money refunded?

If you wish, you can request a refund of the money in your savings account, subject to any current heating oil orders in progress. You can do this by logging onto your account and requesting a refund from your 'tank account'.
If more than one credit or debit card is used to make payments on your account, any refund requested may not go back to the card which the original payment came from. For this reason we recommend that you do not allow anyone else to use your account to place orders.
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What if I order oil but don't have enough money in my "tank account"?
In this case we'll request the additional payment from your credit or debit card.
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When will my first payment be collected?
On the date you specify. The only exception would be if you set it up today and specified today's date as the first payment. Because the money is collected during the night, your first collection would be one month from today.
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How do I know how much money is in my "tank account"?
Simply visit My Account area to see all your transactions, deposits and orders as well as an up-to-date balance. Note, this page is completely secure; only you can access it. Also, every time a payment is collected, you will receive a confirmation email.
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Will I still benefit from Group Savings and Buying Weekend competitive prices?
Yes, just like you do now when you place an order.
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