Frequently Asked Questions : DeliveryFAQ

If the answer to your query cannot be found in our frequently asked questions please contact us.

 

Delivery

I have a difficult access, can you send more than one person?

Unfortunately our suppliers are not able to send their tankers out with more than one person. If you have an access problem you will need to be there to assist the driver. Please either phone the depot, whose number appears on your order, or email customer.services@boilerjuice.comso we can ensure that you are able to be there when the delivery is made.

 
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How do I know how much oil was delivered?

All deliveries are monitored by the tanker's meter and regulated by trading standards. Your delivery ticket will show you the actual amount of oil delivered, and this will be left with you by the supplier. If you are not at home during the delivery they will usually post it through your letterbox.

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When will my oil be delivered?

Your confirmation email will give you the latest date that your order will be delivered. It can arrive at any time up until that date. If you have not received your order after that time we will be happy to contact the supplier for you. Please be aware that this is an estimated time and at very busy periods of high demand it may well be a little longer than stated but our suppliers do try very hard to deliver within the estimated time shown.

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Which supplier will deliver my oil?

We are not able to specify which supplier will deliver the oil prior to the order confirmation stage. The order will go to the supplier from our database with the best price available to you when the order is processed. Your order confirmation email will state who the supplier is.


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Who is responsible for delivery?
The oil supplier who secures your order is responsible for delivery. BoilerJuice automatically passes your order to a local reputable, accredited supplier. Details of the supplier are provided on your order confirmation email.
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Do I need to be at home when you deliver?
You only need to be at home if the driver is unable to obtain access to your tank without you being there, or if you keep your tank locked. If you wish to be there please put "PHONE BEFORE DELIVERY" in the box marked "Delivery information for driver" when you place your order. If you do not request this you will not be contacted prior to delivery.
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Will you let me know when my oil will be delivered?
If you have not requested a call prior to delivery the oil will be delivered without the supplier contacting you. If you wish to be there please put "PHONE BEFORE DELIVERY" in the box marked "Delivery information for driver" when you place your order.
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Can I ask the driver to "top me up" when he arrives?
No, please do not do this. Because you are paying for your oil when you place the order, you have already paid for a specific volume of oil and BoilerJuice is unable to take further money for any additional oil delivered.
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How long will the supplier take to deliver my oil?

This will depend on the delivery service you have requested. Your order confirmation email will state the expected latest delivery date, although the delivery may be made at any time up to this date and in some circumstances such as extreme weather or high demand it may be made later than that date.

Please note:

  • Under unusual circumstances such as extreme weather conditions or high demand, the standard delivery time may be increased beyond 10 working days. However, the current standard delivery timescale is always displayed with your quote at the time of ordering.
  • Delivery times are quoted in working days only, which excludes weekends and bank/public holidays and start from the day after the order goes to the supplier.
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I need a delivery earlier than the time stated on the order confirmation. What can I do?

If you have ordered on one of our Express Delivery options then the order will be delivered no later than the date on your confirmation order.
If you have ordered on our standard delivery option, for delivery up to 10 working days, then you will have to cancel your order and place a new one.
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The order has not been delivered?

The first thing to do is check the expected delivery time (indicated on your order confirmation). If your delivery is outside the expected delivery time you can contact the supplier for an update. Full contact details of the supplier are on the order confirmation. Please note that increased demand during bad weather and the run up to Christmas will disrupt the scheduled delivery times.
If you are unable to get through to the supplier please email BoilerJuice on customer.services@boilerjuice.com and we will be pleased to assist.
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