To find the answer to your query please select from the following categories of frequently asked questions:
If the answer to your query cannot be found in our frequently asked questions please click here.
| If I order 1000 litres and the tank will not hold it do I still have to pay for 1000 litres? |
| You only pay for the volume delivered. However the economics of oil supply and delivery are tight so please order a volume that is close to what the tank will hold.
Effective route planning is a critical factor and suppliers load their tankers and schedule a delivery run of orders so as to return back to the depot with as little fuel as possible. Carrying fuel back is not cost effective for the supplier and ultimately impacts on prices. So getting our order volumes reasonably accurate will help oil users in the long run. |
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| Can I place an order to "fill up" the tank? |
| Unfortunately, the economics of delivery do not make this possible. Suppliers load their tankers and schedule a delivery run of orders so as to return back to the depot with as little undelivered fuel as possible. Carrying fuel back is not cost effective which in turn, has an impact on the price we pay.
Whilst suppliers acknowledge it may not be possible to determine exactly what your tank will hold they do ask that the order is for a specific volume/litres - your best estimate of what will go in the tank. If the tank can't take the full volume ordered you will be credited back accordingly.
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| How do I pay for my oil? |
| You pay the oil supplier direct.
When you place your order you will be asked for your credit/debit card details. The supplier will then take a pre-payment for your oil prior to delivery and credit or debit your card if the amount of oil delivered differs from the amount ordered.
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| What if my debit/credit card payment is incorrect? |
| If an error has occured contact the supplier and request that it be corrected. Before calling, you should have your order details ready. If you cannot get it resolved please contact us. |
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| I have a monthly payment/top-up account with my existing supplier. Do you offer a similar facilty? |
| We are looking at this but do not provide a monthly payment/top-up facility at the moment. |
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| I would like to cancel my order. How do I go about this? |
| If you need to cancel your order, please inform BoilerJuice by email and contact the supplier separately. The supplier needs to know that you have cancelled your order so they can reimburse payment and remove your details from their delivery schedule. |
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| I'm not sure how much oil to order? |
| The minimum amount you can order is 500 litres. The average order is 1000 litres. Domestic tanks typically range in size from 1000 litres to 2700 litres. |
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| What type of oil do I need? |
| There are two types of heating oil: kerosene 28 (kero) and gasoil. By looking at the sight guage on the tank you can determine the type of oil stored - kerosne 28 is yellow and gasoil is red. If you don't have a sight guage you should confirm this with either the previous owner or the service technician (they often leave a contact sticker on the boiler).
(for the technically minded) Road/rail transport information for Kero 28 is:
UN No
1223
Proper shipping name
KEROSINE
ADR/RID Class/Packing group
3 / III
Hazard identification No
30
CEFIC Tremcard No
30S1223
UK Emergency action code
3Y
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| Is the gas oil you quote for the same thing as "red diesel", ie 35-second oil ? And is it legal to use it in a tractor that only moves on private land ? |
| Gas Oil is Red Diesel. You are allowed to use it in tractors and any other vehicles used on private land, including a car or truck. There is also a law that says you can use the tractor on a public road within a 7 mile radius of the farm. |
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| What can I do to save money? |
| You can save money by using one of the three group buying functions. See homepage for more details.
Alternatively, simply tell your neighbours to order their oil on the same day as you and, provided you are all in the same postcode district (ie the first half of the postcode eg AB12) BoilerJuice will automatically group your orders to get a group discount for you all provided the threshold level of 2400 litres is achieved. |
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| How do I order and pay for oil to be delivered to another address rather than my home (eg for a relative/friend/holiday cottage)? |
| Please go to the homepage and ensure you are logged in (it will say 'Welcome ....your name...') ,and from the menu click on 'members area', then go to 'profile', and change your name and address details to those of the other person/property. These are the delivery address details which go on the order. Click 'update' when you have finished. Then proceed with your order. You will have to remember to change the contact details back to yours when you need a delivery to your home.
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| I have not received my order confirmation |
| Please see your account area for order details. To get there simply click the 'My account' link in the BoilerJuice website's main menu. Each of your 10 most recent orders will be listed. After your order has been processed, you will be able to view the full order confirmation on-screen, and this can easily be printed if required. |
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| Do you supply Premium grade Kerosene 28? |
| Unfortunately we do not supply this product. It has to be transported separately (i.e. cannot be mixed with standard kero 28). Therefore it is not usually held in stock by suppliers and will only be provided by arrangement. |
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| Can I arrange for the tank to be "filled up"? |
| Unfortunately, the economics of delivery do not make this possible. Please order a specific volume/litres.
Suppliers load their tankers and schedule a delivery run of orders so as to return back to the depot with as little fuel as possible. Carrying fuel back means the costs of delivery have to be covered with fewer deliveries which in turn, has an impact on the price we pay. |
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| Who is responsible for delivery? |
| The oil supplier who secures your order at the time. BoilerJuice automatically passes your order to a local reputable, accredited supplier.
Details of the supplier are provided on your order confirmation email. |
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| How long will the supplier take to deliver my oil? |
| When you get your quote it will tell you how long deliveries will be. This is confirmed on the order confirmation email.
If you wish to chase up a delivery please contact the supplier - full contact details of the supplier are provided on your order confirmation.
During busy periods such as times of bad weather and Christmas, delivery schedules become extended.
Order early for Christmas to be sure of a delivery (prices also go up during this time).
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| I need a delivery earlier than the time stated on the order confirmation. What can I do? |
| If you need an urgent delivery, you should contact the supplier using the telephone number shown on the order confirmation and ask them if they can deliver any sooner than the time indicated. If not, and you manage to secure an urgent delivery from elsewhere, please let us know so we can cancel your order.
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| I need to arrange a specific delivery day and/or time. What should I do? |
| Full contact details of the supplier are provided on your ORDER CONFIRMATION. Please call them to make the specific arrangements you require for the delivery. |
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| Do I need to be at home when they deliver my oil? |
| No, as long as the driver can access your oil tank easily. When you place your order you can describe where the oil tank is located on your premises and advise of any special delivery instructions. |
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| The order has not been delivered? |
| The first thing to do is check the expected delivery time (indicated on your order confirmation). If your delivery is outside the expected delivery time you can contact the supplier for an update.
Full contact details of the supplier are on the order confirmation.
Please note that increased demand during bad weather and the run up to Christmas will disrupt the scheduled delivery times.
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| How do I know how much oil was delivered? |
| All deliveries are monitored by the tanker's meter and regulated by trading standards. Your delivery ticket will show you the actual amount of oil delivered
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| How far can the tank be from the tanker? |
| Most tanker hoses are 150 feet. |
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| My filling access is what they call an offset pipe, i.e. my tank is located away from the access or filling point. Do you deliver to these locations? |
| For safety/environmental reasons most suppliers decline to deliver to offset fill locations (where the delivery driver cannot see the tank whilst filling).
We recommend you make arrangements direct with a regular supplier. |
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| Can I have my oil delivered in a "baby tanker"? |
| Most suppliers use standard delivery tankers. Not all suppliers have a "baby tanker". Because we do not know who will win your order at any given time (i.e. an order could go to one of a number of local suppliers), we are unable to arrange or guarantee a delivery with a baby tanker.
We are looking at ways in which this service can be provided.
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| Do I need to register? |
| You do not have to register to browse the website. However, you will be asked to provide a username and password when placing your first order.
Once you have ordered you will have access to your own member home page providing you with personalised information. |
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| Are my personal details secure? |
| Absolutely! BoilerJuice.com is concerned about security and makes every effort to ensure our transaction process is safe and that your personal information is secure. BoilerJuice uses state-of-the-art encryption technology to ensure your personal information remains safe and secure.
We take your privacy seriously and treat all information in accordance with applicable data protection laws in the UK.
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| Do I have to pay to use BoilerJuice? |
| No, our service is free - you only pay the supplier for the oil you order. |
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| I can't login |
| Make sure you are typing in your details correctly - usernames and passwords are case-sensitive. You must also ensure your browser does not have cookies disabled. If you continue to have difficulty please click here for further help.
Please note that if you simply wish to get a quote or order your oil, you no longer need to be logged in. When you place your order, simply enter a new username and password as instructed at the final confirmation stage, and if you entered the same email address you registered previously, your account will be updated with all the new details. If you enter a different email address, a new account will be created. |
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| I have a new email address - how do I update my account? |
| Click on the menu button "Members area". If you are prompted to login, enter your username and password and click the "Login" button. Once you are at your members home page, click the "Profile" link at the top to edit your account details. Don't forget to click the "Update" button after you've made your changes. |
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| How do I change my password? |
| Login to the members area and click the Profile link on the members home page. Enter your new password in both password fields on the form and click the Update button. Your password has now been updated. |
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| I need a smaller tanker than standard. Will there be an extra cost? |
| The prices shown are for delivery using a normal sized tanker. Some suppliers charge extra if a smaller tanker is required.
Please put a note on your order stating your requirement and once you receive the order confirmation, give the supplier a call to check that they can make the delivery at the quoted price. |
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| The price you have quoted me is not the cheapest I can find. Why is this? |
| In most areas of the country the prices we quote are the cheapest in the area. Prices vary daily so make sure that you are comparing prices on the same day. Prices also vary between suppliers. In most areas we have a number of suppliers, again ensuring that we get the best price available in the area. However, in some areas we are still building our supplier base which is why occasionally people can find a cheaper quote. We are always happy to receive details from our members about local suppliers you would recommend and we will see if we can add them to our list of registered suppliers.
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| Why do prices change so often? |
| The price of kerosene 28 is influenced by the price of crude oil which in turn, varies as a consequence of global events. Wars, political upheaval, terrorism and natural disasters are among the many factors influencing the price of crude oil. At home, bad weather, seasonal demand or interruptions to supply (such as the Buncefield explosion) will also influence the price of heating oil. For more information on this please visit our "latest news section" on the homepage.
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| Why are prices so high this year? |
| There are a number of factors that are driving this year's price increases: World-wide demand for heating oil is higher than ever with China increasing imports by over 35%. Refinery production is at near capacity and there is some question as to how much elasticity exists to meet the increased demand. The unsettled situation in the Middle East has injected a great deal of anxiety into the markets. Hurricane damage has put some refineries out of action |
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Frequently Asked Questions
