Contact BoilerJuice
Before contacting BoilerJuice with your enquiry you might get the answer you need straight away by checking out our most commonly asked questions first:
How do I get a quote?
The easiest way to obtain a quote is to do it on our website. Get a quote here now.
Can I get a better quote by telephoning BoilerJuice Customer Services?
No! The quotes we provide are exactly the same as those given on the website!
How do I place an order?
After you have obtained your quote just follow the simple on-screen steps to place your order online. Get a quote and place an order now.
I would like to order for myself and my neighbours, can I do this?
You can order for more than one address but you will need to place a separate order for each one. Please make sure you tick the box marked "Alternate address" if you are placing an order for someone else. If you are doing this to obtain Group Savings please place the orders on the same day or over the weekend, from Friday to Sunday.
How do I pay?
At the end of the online ordering process you will be asked to pay either by debit or credit card. If you pay by credit card there is an additional charge of 1.57% of the total price. There is no additional charge if you pay by debit card. Please note that we do not take payment on account, on delivery or by cheque.
Why cant I order less than 500 litres?
Our minimum order is 500 litres as delivering less than that is not cost effective for our suppliers.
I'm not sure how much oil I should order
The average order is 900 litres. Domestic tanks typically range in size from 1000 litres to 2700 litres.
Can I have my tank topped up?
Because you are paying for your oil when you place the order we have to charge you for a specific volume. We are not subsequently allowed to take more money from your card than the amount you have already paid, so unfortunately it is not possible to have your tank topped up.
Do I need to be at home when you deliver?
You only need to be at home if the driver is unable to obtain access to your tank without you being there or if you keep your tank locked. If you wish to be there please put PHONE BEFORE DELIVERY in the box marked "Delivery information for driver" when you place your order. If you do not request this you will not be contacted prior to delivery.
When will my oil be delivered?
Your confirmation email will give you an estimated number of working days, starting from the next working day after you place the order. If you have not received your order after that time we will be happy to contact the supplier for you. Please be aware that this is an estimated time and at very busy periods of high demand it may well be a little longer than stated but our suppliers do try very hard to deliver within the estimated time shown.
I have received less oil than I ordered, how do I get the difference refunded?
The balance is automatically refunded to your card once the supplier has entered the amount delivered into our system. This then takes the normal number of days to go through the banking system.
I have received an invoice from the supplier, why is this?
It is an RDCO requirement that suppliers produce an invoice for all their deliveries, whether for their own customers or BoilerJuice customers. Some suppliers then send these invoices out to everybody. If your invoice is for the same amount that you ordered you do not owe the supplier any money and can ignore the invoice.
More Frequently Asked Questions
Read our full list of Frequently Asked Questions here.
If you still can't find the answer to your question please use the form below to email us with your query or comments and we will be happy to assist you.
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